Frequently Asked Questions

Everything you need to know about your Kbeauty journey.

Are your products 100% authentic?

Yes, we source all our products directly from authorized distributors and brands in South Korea to ensure 100% authenticity and freshness.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used skincare items.

Do you offer free samples?

We love sharing new favorites! Every order includes a selection of curated K-beauty samples so you can test new formulas before committing to a full size.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.